Businesses invest in technology to improve the efficiency of existing business functions, empower innovation, and enhance productivity. Accomplishing these goals isn’t only about the technology, though. It also requires a change in work processes and, ultimately, in people’s behaviors. For this reason, implementing a new technology is as much of a change management project as it is an IT project.
Change has always been a part of business and commerce. When the pocket watch became the de facto symbol of the modern businessman in 1800s, business changed--for the better. They saw that timekeeping could help with processing sales and meeting customer expectations. It was a truly transformational piece of technology. Today, we couldn’t imagine a world without it.
Everybody may be talking about enterprise mobility, i.e., mobile computing, but few discuss the out-of-pocket costs. The same goes for ongoing ones. What is the total cost of ownership (TCO) for a mobile technology solution?
Remote inspections via mobile tools have huge benefits from the front line to the back office and from the field team to upper management. They can improve appointment efficiency; connect workers with trainings, peers, and remote experts in real time; adapt to changing needs, such as an increase in requests for service; and offer stakeholders a clearer picture of what’s happening inside and outside their businesses.
Just think about that for a minute. Business transformation is the act or process of changing your business. With this understanding it’s easy to see why transformation, enabled by technology, is about people. It causes people to think about their work differently, and to learn new tools and ways of working with one another to deliver positive outcomes.
Customer expectations and stagnating market conditions have disrupted the financial services sector, including P&C insurance carriers. Says Ernst and Young:
There was a time when financial services companies enjoyed all the benefits of a stable business environment and customer loyalty. Then came the financial crisis, which undermined confidence in traditional providers, and the rise of disruptive technologies, which led to a surge in Internet adoption and a newfound trust in online competitors. The result is an industry facing many uncertainties, such as fickle customers, disruptive technology and nontraditional competitors.
In the previous post, we discussed five reasons TIC firms should invest in smartglasses this year. They included achieving operational efficiency, improving inspectors' productivity, and increasing safety at inspection sites. Here, we'll examine four other reasons to invest in "smart" devices in 2016.
If CES 2016 was any indication, this is the year of smartglasses and augmented reality wearables. Vendors ranging from Microsoft to Vuzix presented their latest iterations of smartglasses or, in Intel’s case, smart helmets.
An equipment operator discovers a strange issue with his machine. He calls his local field technician because that technician has been helpful in the past. The field tech doesn’t answer because is busy on another job. Four hours later he calls back and spends an hour troubleshooting with the customer. They determine that the tech needs to drive out to have a look himself.
Topics: The Pristine Story