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Pristine Blog

Aligning Your Organization to Achieve Success

Posted by Xina Seaton on Mar 17, 2016 5:00:00 AM

Businesses invest in technology to improve the efficiency of existing business functions, empower innovation, and enhance productivity. Accomplishing these goals isn’t only about the technology, though. It also requires a change in work processes and, ultimately, in people’s behaviors. For this reason, implementing a new technology is as much of a change management project as it is an IT project.

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Topics: Change Management, technology investments, project management, change agents, business transformation

Manage Perceptions, Overcome Resistance

Posted by Xina Seaton on Mar 10, 2016 4:00:00 AM

"Perception is reality" is not only a popular phrase, it’s an accurate one as well. The way a person sees the world is their truth, regardless of whether their conclusions are factually based.

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Topics: Change Management, technology investments, perception management, digital transformation, employee resistance, business transformation

Change in Business - Friend or Foe?

Posted by Xina Seaton on Mar 3, 2016 4:00:00 AM

Change has always been a part of business and commerce. When the pocket watch became the de facto symbol of the modern businessman in 1800s, business changed--for the better. They saw that timekeeping could help with processing sales and meeting customer expectations. It was a truly transformational piece of technology. Today, we couldn’t imagine a world without it.

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Topics: organizational change, Change Management, change, technology investments, business transformation, resistance

What is the ROI of Mobile Computing?

Posted by Erin Feldman on Feb 25, 2016 12:29:06 AM

Everybody may be talking about enterprise mobility, i.e., mobile computing, but few discuss the out-of-pocket costs. The same goes for ongoing ones. What is the total cost of ownership (TCO) for a mobile technology solution?

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Topics: Enterprise Mobility, return on investment, mobile solutions, operational efficiency, talent management

When Should You Inspect On-Site or Remote?

Posted by Erin Feldman on Feb 18, 2016 12:09:15 AM

Remote inspections via mobile tools have huge benefits from the front line to the back office and from the field team to upper management. They can improve appointment efficiency; connect workers with trainings, peers, and remote experts in real time; adapt to changing needs, such as an increase in requests for service; and offer stakeholders a clearer picture of what’s happening inside and outside their businesses.

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Topics: Enterprise Mobility, remote inspections, Change Management, mobile solutions

Business Transformation Hinges on People, not Technology

Posted by Xina Seaton on Feb 11, 2016 12:49:56 AM

Transformation is the act or process of changing.

Just think about that for a minute. Business transformation is the act or process of changing your business. With this understanding it’s easy to see why transformation, enabled by technology, is about people. It causes people to think about their work differently, and to learn new tools and ways of working with one another to deliver positive outcomes.

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Topics: Change Management, technology investments, project management, business transformation

Five Use Cases for Streaming Video in P&C Insurance

Posted by Erin Feldman on Feb 4, 2016 4:00:00 AM

Customer expectations and stagnating market conditions have disrupted the financial services sector, including P&C insurance carriers. Says Ernst and Young:

There was a time when financial services companies enjoyed all the benefits of a stable business environment and customer loyalty. Then came the financial crisis, which undermined confidence in traditional providers, and the rise of disruptive technologies, which led to a surge in Internet adoption and a newfound trust in online competitors. The result is an industry facing many uncertainties, such as fickle customers, disruptive technology and nontraditional competitors.

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Topics: remote inspections, streaming video, claims processing, cross training, customer satisfaction, P&C Insurance

Nine Reasons TIC Firms Should Invest in Smartglasses in 2016, Part Two

Posted by Erin Feldman on Feb 4, 2016 12:07:17 AM

In the previous post, we discussed five reasons TIC firms should invest in smartglasses this year. They included achieving operational efficiency, improving inspectors' productivity, and increasing safety at inspection sites. Here, we'll examine four other reasons to invest in "smart" devices in 2016.

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Topics: wearables, training, inspections, smartglasses, TIC Firms, onboarding, TIC, customer satisfaction

Nine Reasons TIC Firms Should Invest in Smartglasses in 2016, Part One

Posted by Erin Feldman on Feb 2, 2016 12:00:13 AM

If CES 2016 was any indication, this is the year of smartglasses and augmented reality wearables. Vendors ranging from Microsoft to Vuzix presented their latest iterations of smartglasses or, in Intel’s case, smart helmets.

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Topics: wearables, inspections, smartglasses, safety, TIC Firms, TIC, productivity, operational efficiency, augmented reality

The Case for Centralized Customer Contact

Posted by Lucas Schlager on Sep 16, 2015 10:45:45 PM

An equipment operator discovers a strange issue with his machine. He calls his local field technician because that technician has been helpful in the past. The field tech doesn’t answer because is busy on another job. Four hours later he calls back and spends an hour troubleshooting with the customer. They determine that the tech needs to drive out to have a look himself.

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Topics: The Pristine Story