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Pristine Blog

Erin Feldman

Recent Posts

What is the ROI of Mobile Computing?

Posted by Erin Feldman on Feb 25, 2016 12:29:06 AM

Everybody may be talking about enterprise mobility, i.e., mobile computing, but few discuss the out-of-pocket costs. The same goes for ongoing ones. What is the total cost of ownership (TCO) for a mobile technology solution?

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Topics: Enterprise Mobility, return on investment, mobile solutions, operational efficiency, talent management

When Should You Inspect On-Site or Remote?

Posted by Erin Feldman on Feb 18, 2016 12:09:15 AM

Remote inspections via mobile tools have huge benefits from the front line to the back office and from the field team to upper management. They can improve appointment efficiency; connect workers with trainings, peers, and remote experts in real time; adapt to changing needs, such as an increase in requests for service; and offer stakeholders a clearer picture of what’s happening inside and outside their businesses.

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Topics: Enterprise Mobility, remote inspections, Change Management, mobile solutions

Five Use Cases for Streaming Video in P&C Insurance

Posted by Erin Feldman on Feb 4, 2016 4:00:00 AM

Customer expectations and stagnating market conditions have disrupted the financial services sector, including P&C insurance carriers. Says Ernst and Young:

There was a time when financial services companies enjoyed all the benefits of a stable business environment and customer loyalty. Then came the financial crisis, which undermined confidence in traditional providers, and the rise of disruptive technologies, which led to a surge in Internet adoption and a newfound trust in online competitors. The result is an industry facing many uncertainties, such as fickle customers, disruptive technology and nontraditional competitors.

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Topics: remote inspections, streaming video, claims processing, cross training, customer satisfaction, P&C Insurance

Nine Reasons TIC Firms Should Invest in Smartglasses in 2016, Part Two

Posted by Erin Feldman on Feb 4, 2016 12:07:17 AM

In the previous post, we discussed five reasons TIC firms should invest in smartglasses this year. They included achieving operational efficiency, improving inspectors' productivity, and increasing safety at inspection sites. Here, we'll examine four other reasons to invest in "smart" devices in 2016.

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Topics: wearables, training, inspections, smartglasses, TIC Firms, onboarding, TIC, customer satisfaction

Nine Reasons TIC Firms Should Invest in Smartglasses in 2016, Part One

Posted by Erin Feldman on Feb 2, 2016 12:00:13 AM

If CES 2016 was any indication, this is the year of smartglasses and augmented reality wearables. Vendors ranging from Microsoft to Vuzix presented their latest iterations of smartglasses or, in Intel’s case, smart helmets.

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Topics: wearables, inspections, smartglasses, safety, TIC Firms, TIC, productivity, operational efficiency, augmented reality