Businesses invest in technology to improve the efficiency of existing business functions, empower innovation, and enhance productivity. Accomplishing these goals isn’t only about the technology, though. It also requires a change in work processes and, ultimately, in people’s behaviors. For this reason, implementing a new technology is as much of a change management project as it is an IT project.
Change has always been a part of business and commerce. When the pocket watch became the de facto symbol of the modern businessman in 1800s, business changed--for the better. They saw that timekeeping could help with processing sales and meeting customer expectations. It was a truly transformational piece of technology. Today, we couldn’t imagine a world without it.
Just think about that for a minute. Business transformation is the act or process of changing your business. With this understanding it’s easy to see why transformation, enabled by technology, is about people. It causes people to think about their work differently, and to learn new tools and ways of working with one another to deliver positive outcomes.