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Pristine Blog

When Should You Inspect On-Site or Remote?

Posted by Erin Feldman on Feb 18, 2016 12:09:15 AM


Remote inspections via mobile tools have huge benefits from the front line to the back office and from the field team to upper management. They can improve appointment efficiency; connect workers with trainings, peers, and remote experts in real time; adapt to changing needs, such as an increase in requests for service; and offer stakeholders a clearer picture of what’s happening inside and outside their businesses.

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Topics: Enterprise Mobility, remote inspections, Change Management, mobile solutions

Five Use Cases for Streaming Video in P&C Insurance

Posted by Erin Feldman on Feb 4, 2016 4:00:00 AM

Customer expectations and stagnating market conditions have disrupted the financial services sector, including P&C insurance carriers. Says Ernst and Young:

There was a time when financial services companies enjoyed all the benefits of a stable business environment and customer loyalty. Then came the financial crisis, which undermined confidence in traditional providers, and the rise of disruptive technologies, which led to a surge in Internet adoption and a newfound trust in online competitors. The result is an industry facing many uncertainties, such as fickle customers, disruptive technology and nontraditional competitors.

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Topics: remote inspections, streaming video, claims processing, cross training, customer satisfaction, P&C Insurance